Product warranty

Terms and Conditions

Australian consumers are protected from the consequences of faulty or defective products by the Australian Competition and Consumer Act.  Products must be fit for purpose and free from material and manufacturing defects.  Santini products come with guarantees that cannot be excluded under the Australian Consumer Law.  You are entitled to a replacement product or refund if preferred and you are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality.

Please ensure that your products are inspected prior to installation for manufacturing defects, colour variations, incorrect sizes, or damages in transit.  If goods are installed it will be deemed that the quality of the product was acceptable at the time of installation and the labour component of the warranty claim will be void.

It is a condition of our warranties that the products are installed by a licensed plumber and evidence of the plumber’s license will need to be supplied at the time of the warranty claim.

Details of the warranty applicable to a particular product appears on the relevant product page of this website.